Dickey’s Common Questions
Top Common Questions:
How can I find your menu online?
What should I do if I didn’t receive my confirmation e-mail after I placed my online order?
What if my delivery order is inaccurate?
What if my delivery order is missing items?
How can I request a refund?
Top Common Questions staging testing
Delivery:
Are there additional delivery costs?
Can I schedule my delivery time for later?
Can I change my order after it has been submitted?
Can I cancel my delivery after I’ve submitted my order?
What if my delivery order is inaccurate?
What if my delivery order is missing items?
Who should I contact if I have a delivery issue?
Who do I contact regarding delivery payment issues, including a refund request?
Does Dickey’s deliver our food if I order through their website or mobile app?
Gift Cards:
Where can I buy gift cards?
How can I check my gift card balance?
Do you offer eGift Cards?
Where can I use my gift card?
What do I do if my gift card is lost or stolen?
Refunds:
How can I request a refund?
Where is my refund?
Loyalty Program:
How does the Big Yellow Cup Rewards program work?
Do I need to have a smartphone to participate?
Do I get anything just for signing up?
How do I use a reward I have earned?
Can I choose when to redeem my rewards?
Where can I redeem my rewards?
How do I get credit for a past purchase?
Where are my points?
Do points expire?
Do rewards expire?
Will I earn points if I order from DoorDash, Postmates, etc.?
Can I get loyalty points for my catering orders?
Interactive Games:
How can I access the games?
How many games can I play?
Catering:
What size and types of events do you cater?
How can I place my catering order?
How far in advance should I place my catering order?
Do you offer individually packaged meals?
Do you offer full-service catering with staff?
Can I customize a catering order?
Do you have any vegetarian or gluten friendly options?
How much meat do you recommend for a group?
How many people do your XL sides feed?
What are your portion sizes for your buffet?
What is on the relish tray?
Do catering order include desserts? Beverages?
Do I need to supply my own plates, forks, and napkins when I order catering?
Does my catering come with heating elements?
What size are the pans?
Who can I reach out to for questions regarding my catering order?
When do I finalize my guest count?
Do you honor tax exemptions?
Do I have to pay in advance for a catering order?
When is the remaining balance due if I only pay 50% up front?
What type of payments do you accept for catering orders?